Returns & Exchanges
At Johnny B. Hair Care, we want you to be fully satisfied with your grooming essentials; if you are not happy with your purchase, you can return your items within 30 days of receipt. Please ensure products are in their original, unopened packaging to qualify for a full refund or exchange.
Initiate Your Request
Contact our customer support team with your order number and the reason for your return to receive a Return Authorization number.
Pack Your Items
Securely place the unused products in their original packaging, ensuring the Return Authorization number is clearly marked on the outside of the box.
Ship It Back
Send your package to our distribution center using a trackable shipping method to ensure your return arrives safely at our facility.
Receive Your Refund
Once our team inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing